Terms & Conditions
All successful bookings result in a confirmation email issued by Copenhagen Card. It is the responsibility of the client to inform Wonderful Copenhagen (email@example.com) if they do not receive a confirmation email.
Once the booking is confirmed, the client is governed by the following terms and conditions:
Copenhagen Convention Card is valid for 120 hours and entitles the card holder to five visits of own choice. However, the card entitles you to one visit per. attraction. The card is activated the first time it is scanned at an attraction. Public transport is not included in the Copenhagen Convention Card.
Wonderful Copenhagen offers a free replacement card one time only to customers who have purchased online via copenhagenconventioncard.com, in case their card is lost or stolen. Replacement cannot be offered for Copenhagen Convention Cards purchased on any site other than copenhagenconvetioncard.com. Replacement cards can be obtained at the Copenhagen Tourist Information, Vesterbrogade 4B – upon presentation of the order confirmation. If your trip is cancelled or you have unused Copenhagen Convention Cards, it is not possible to get a refund after your 30-day guarantee.
Please note that the attractions opening hours may change according to season. Please see the attractions' websites for are opening hours and dates. Many attractions closed on Mondays and on public holidays.
Copenhagen Convention Card allows people with a disability to bring an attendant free of charge.
30 Day Money Back Guarantee
Shop online with us in confidence. We give you free 30-day Money Back Guarantee on Copenhagen Convention Card orders placed online via www.copenhagenconventioncard.com. This means that any online order can be 100 % refunded within 30 days if there is change of plans in regards to your trip to Copenhagen.
If you want to request a refund, e-mail us at firstname.lastname@example.org within 30 days with your order reference number, full name and details of your request. You will need to send us back all elements (need to be unused in order to obtain a refund).
Please note: The Money Back Guarantee is only available for orders placed on this site. We do not offer refunds for orders placed on any site other than www.copenhagenconventioncard.com.